At Hyvia, we strive to provide high-quality products and excellent service. To ensure clarity and transparency, please review our return policy before making a purchase.

No Refund, No Exchange Policy

We do not offer refunds or exchanges once a purchase is made. However, exceptions may apply in specific circumstances as outlined below.

Exceptions to the Policy

If you receive a product different from what you ordered, we will process a replacement or adjustment.

If you receive a damaged or defective product, you may request a replacement or adjustment by contacting our customer support team with proof of the issue.

In cases where a product is out of stock and the order was pre-paid via card, a refund may be issued. The amount will be directly transferred to the customer’s bank account

Refund Processing

Refunds, where applicable, will take up to 15 days for processing.

Shipping charges are non-refundable and will not be included in any refund issued.

By placing an order with Hyvia, you acknowledge and agree to the terms outlined in this return policy. For any further inquiries, feel free to reach out to our support team